Author: Ashish Kachru, CEO, Altruista Health
1. In your opinion, what makes a company innovative?
Innovation can take many forms. It can be the “big idea”; that product or service that transforms an industry, solves a global problem or changes our daily lives. But to me innovation can be something as simple as changing one aspect of one process in your business. You never know when that little ripple you’ve created will become a tidal wave. An innovative company has that desire to constantly improve, to find new solutions to problems large and small.
2. What makes your company innovative?
Altruista Health was launched a decade ago with a big goal and an even bigger gamble. Our goal was to deliver technology solutions that would improve healthcare quality and efficiency for the most under-served and medically vulnerable segments of our population. And we gambled that our healthcare system was ready to transition from quantity-driven to quality-based payment models that would leverage technology like ours. In other words, we were developing a new type of product for a market that didn’t quite exist yet.
One proof point that speaks to Altruista Health’s innovation is our rapid growth. In just eight years of existence, we have become one of the fastest-growing care management technology providers serving the government health sector. We were ranked in the top half of Deloitte’s 2015 Technology Fast 500. Our user base spans the healthcare delivery spectrum, and includes health plans, healthcare providers, community health resources, individual clinicians, caregivers and consumers. Today, more than 10 million Americans residing in 34 states have their care managed using Altruista Health solutions.
That level of growth is gratifying; we’re seeing our goals come to fruition (and our gamble pay off!) But nothing is more gratifying to me than seeing our innovations translate into better health for the people our clients serve. At a basic level, our technology is a connector. Our tools identify care needs across a population, translate them into specific action items at an individual level, and bring them to the attention of the right resources at the right time to address them. That may equate to a person accessing a service they didn’t know was available, or scheduling a diagnostic test that could keep them out of the hospital. Those tangible connections give our innovation a true purpose, and motivate our entire team to stay at the top of our game.
3. What advice would you give to up-and-coming leaders striving to be innovative in today’s business environment?
At the risk of spouting a cliché, I believe being passionate about what you do is crucial to driving innovation. Passion helps you define and articulate your vision, and helps you identify the people and partners you will need to help make that vision a reality. On a practical level, passion helps you coalesce people and processes around the right goals. And passion comes in handy when you need to slog through the inevitable challenges.