Innovation Awards Finalist Blog Questions
1. In your opinion, what makes a company innovative?
Successful companies incorporate innovation as a vital part of company culture. They hire, trust, and value smart, creative and forward-thinking employees that enjoy taking initiative to reach the company’s goals. It’s not just about profits; constant innovation provides staying power within any given industry.
2. What makes your company innovative?
Diamond Mind constantly evolves to serve our school clients so they can pursue their core mission, which is education. Although our industry is electronic payment services, we too are driven by that mission. Our schools show a great deal of adaptability and allow us to continually innovate and impact their campuses through streamlining digital payment operations and providing a frictionless payment experience for student families. Innovation without adaptation doesn’t move the needle, however. We have an open door policy to encourage our employees to share ideas across all departments. We continually adapt. Every day, we challenge ourselves as our schools challenge us to find new payment solutions.
3. What or who are some innovative companies or people that inspire you and your team?
Amazon continually adapts their business model and, like Diamond Mind, has people paying for things online that never could have been imagined a few years ago. As for an individual, Jeff Shields, head of the National Business Officers Association, is a great example. Jeff is continually looking to improve business excellence at independent schools nationwide.
4. What are some publications, print or digital, you read daily or have read that help you stay on top of your game? These could be books, magazines, blogs, e-newsletters, etc.
NBOA’s NetAssets magazine is a valuable industry-specific periodical. I also read the Wall Street Journal, Harvard Business Review, and a variety of payment blogs. Visa, MasterCard, and American Express all provide thought leadership.
5. What advice would you give to up-and-coming leaders striving to be innovative in today’s business environment?
Step out of your comfort zone. Adapt to meet new client challenges. Encourage collaboration, trust, and creative thinking among your employees. Structure your organization to allow innovation to flow and enjoy the results!